We need your consent to the use of individual data so that you can show information about your interests, among other things. Click "OK" to give your consent.
If the delivered goods do not correspond to your ideas, you can return it within 14 days of receiving the goods without giving a reason.
How to proceed when returning goods?
Send us an e-mail to info@shneczek.cz, in which you will inform us that you are interested in withdrawing from the contract within the legal deadline.
Write your contact details in the e-mail:
- name and surname
- order number
How to proceed when claiming goods?
Contact us by e-mail at info@shneczek.cz. Describe the defect of the goods to us and ideally attach a photo.
Write your contact details in the e-mail:
- name and surname
- order number
We will contact you as soon as possible and agree on the next steps.
Register your e-mail and subscribe to news.
From 7.5. to 31.5. the sending of snails/isopods will be suspended for technical reasons (does not apply to shipments without snails/isopods).
The days of dispatch of packages with animals: 22.4., 29.4., 6.5. For dispatch of the shipment on 6.5. it is necessary to make an order by 4.5. until 8.00 (with Paypal or paid bank transfer).
It is possible to place an order for snails/isopods during the suspended shipping, you just have to consider that it will not be shipped until 3.6. Also, there will be a slow response to email during this time, however, any problems with shipments will be responded to with priority.
Cookies
We need your consent to the use of individual data so that you can show information about your interests, among other things. Click "OK" to give your consent.
You can refuse consent here.
Cookie - Settings
Here you can customize your cookie settings according to your preferences.